| rev:text
| - They call themselves a courier company? I don't think so.
The first page on their site boasts "We're in the business of over-delivering" and I have never laughed so hard!
I know not to EVER use this company for deliveries, but sometimes when I or my company purchases items, the sender uses them and it's always a huge clusterf*ck. They consistently under-deliver, offering poor customer service and poor service in general.
First the tracking numbers don't work. Then somehow they got the address wrong. Then the online tracker says the item is out for delivery on the truck... only it never shows up. Do they apologize or try to make amends? Of course not! Loomis is in the business of UNDER-delivering, after all!
This most recent experience is infuriating. We ordered a time-sensitive item for work. It shows that it's on the truck, due to be delivered on Thursday. My employee stays home (it was easier to get it sent there, due to our line of work) all day waiting for this package to arrive. Tracking info is never updated and the package never arrives.
Now, my employee is off work for Friday, and not at home so he cannot receive the package for us. We need this for Sunday. I call in and get shunted around to all kinds of different CS reps and told different things. They can't deliver unless someone is there. They can't re-route it to another address that is just up the street. They are waiting to hear from the driver. No one ever calls me back and they're keeping piss-poor notes on this whole encounter, so I have to keep explaining myself over and over. Then they are asking for MORE MONEY to have it sent somewhere else, despite the fact that they screwed up and not us.
All I want is the package. That was supposed to be delivered yesterday. That my employee wasted a whole day waiting for.
They won't re-route. They can't have the driver stop on his route to meet up (yes, we are offering to pick up our own damn delivery after paying for a delivery service. Unbelievable). They can't get it back to the hold location until Monday, and even then they're not sure if it will be there because they have some kind of issue with their own damn location. My colleague offers to drive all the way out to Brampton to pick it up (which defeats the purpose of using a courier) and they can't even get that together.
So now our time-sensitive package is lost in the ether and we don't know when we will get it. CS and even the supervisor can't just get our package delivered to us. It's so simple, and the whole premise of their business. It should have been delivered yesterday and now they won't go the extra mile to get it to us. This isn't how our own business operates and I'm shocked that they aren't doing everything in their power to get it to us. Someone from their company should be going out and getting it and hand delivering it to us at this point. They're in Brampton, we're in Toronto. It's not far.
I've had to do so much work trying to track this down and get it delivered, I can't believe it. So here I am, having to air my dirty laundry on Yelp. I'll be forwarding this to the company and also encouraging every other business owner I know never to use this service. I'd rather pay more for UPS, which even while totally shitty, will still get the package to us after some prodding.
Avoid this company at all costs! Pay more to get a competent delivery company!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)