On on November 17, 2011 went to Shula's steak house and below are the reasons why I was disappointed with the food and the service"
1. We ordered a bottle of wine to the table and when the waitress poured the wine, she spilled it on our plates where we were eating bread and butter. She then poured the 2nd glass and never even acknowledges there was a spill nor bothered to clean it up from the plate.
2. Our dinner took longer than expected - we waited about 45-55 minutes to get 2 steaks with sides as requested. In most cases, steaks will not take an hour to cook or at least the waitress should give us heads up that it will take about an hour to get our food to the table. I was very disappointed that our food took over an hour to come to the table.
3. The 12oz steak which was served to me was prepared well done as I asked for it to be medium - as you know there is a big difference between the 2 temperatures of the cooking the steaks. I ate one bite and couldn't eat the rest. Since our food took about an hour to come to the table, I didn't want to get another steak because it would have taken another hour or so for another steak.
4. Over the course of the night - I was very fed up with the food and most importantly fed up with the waitress as she lacked to be honest with her customers and no sense of professionalism if you make a mistake apologize! It's not a big deal clean it up and listen to your customers.
This was a special dinner as this was my anniversary and I was very unhappy and displeased with the entire environment. My girlfriend kept saying don't worry it's nothing and it's ok. But honestly when you spend that much money on dinner you expect at a minimum to receive a decent food with a decent service. But at the price I paid I expected top notch which I did not receive at all.
Waste of money! I don't recommend it and will never go there again.