I was not given the price of the maintenance items I requested while at the dealership or before they were completed on my car. I was shocked at the price and simply was not ready to do all this work. I ended up paying for it at a slight discount; but since this is the 3rd time this has happened with the same service advisor and I keep filling out the surveys with no response I'll move my business elsewhere. This could have easily been avoided with a simple phone call to manage my expectations.