Being from LA perhaps I'm spoiled.
The spa looks pretty posh when you 1st enter. The receptionists are all nice, spending plenty of time explaining how you should enjoy the spa.
I've been here twice both times with gift certificates. This place is pretty pricey for what you get.
The locker room is clean and fairly well stocked with clean linens but you won't find any warmed or scented wash cloths here.
The 1st time here the showers were ice cold - and you are suppose to shower before the baths, massages, and after massages and baths unless you wanna smell like chorine or sweat. When I mentioned it at check out they said it was because the spa was busy so the water heater couldn't keep up. Needless to say ice shower then into -20c weather isn't so relaxing.
So the baths is pretty small the pics and the map makes this place look large but it's really pretty small. The steam room wasn't warm at all since so many people were coming in and out- the pool was packed and difficult to find a space where you weren't touching someone.
The rest areas were also packed and seeing as everyone is in and out of the cold shower/bath. All the seating bags are damp and uncomfortable :(
The juice bar has very limited options but the 2 I've tried were both tasty (1 smoothie each visit)
1st massage was pretty good got the sore spot in my shoulder and was relaxing
The 2nd one the therapist was a little more chatty it was way more interactive then I was used to more like assisted yoga. It was a different then I was used to not as relaxing but good stretching!
The second time I made sure it wasn't a busy day which helped but the seating is still damp and uncomfortable :(. Although I've been here 2 times I don't think that I would come here if it wasn't a gift. Too pricy a little overhyped for what you get!