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| - I live in Arcadia so I was excited to have a fun new cool sports bar with hopefully better than average sports bar food. I arrived around noon last Sunday the 3rd, I had trouble finding the NFL game I wanted to view, I did find a small vignette sitting area with two TV's, a gentleman that I assumed was in management, was kind and courteous and quick to switch one of the two TVs to my game. Shortly there-after, I was approached by a second gentleman, I assume another manager, he ask if I would relocate to the bar, he would then turn my game on one of the many TV's in that area, because he mentioned he had a large party that was waiting to be seated and he could put them in the area where I once was, I noticed 10 minutes later it was actually 2 people, and remain 2 people for the remainder of the time I was in the establishment, which was about an hour and a half. In this area there were two flat-panel TVs and enough space for 6 individuals, I easily could've stayed where I was, and the couple that replaced me at this location would've had adequate privacy.
I ordered a bloody mary from one of the female bartenders, a gentleman bartender asked me why I don't like bacon, not knowing what he was referring to, I replied, I love bacon, he said "oh they forgot the most important garnish" and he placed a nice strip of bacon in my beverage. I asked the same male bartender if he could describe the different wing sauces to me and he said he had not tried them and didn't really have enough understanding to give me a description, I went ahead and ordered wings with one of the different and unique sauces, it took about 45 minutes to receive my order and once I receive them, they were lukewarm at best. Once I received my guest check I noticed one of the bartenders had taken her discretion and given me Tito's for a $2.00 up charge, which I did not request Tito's, The bill was adjusted.
By the way, Windsor, St. Francis The Vig, & many establishments on Sundays do some great bloody Mary specials and even have bloody mary garnish bars, food for thought!
I understand you're new, I've owned two businesses, but I always looked at my business in this scenario, if I were a hospital, I couldn't merely say "oh we're new, sorry we killed the first 30 people, give us a few weeks and will get it right". I think you have to get it right the day you open the door, this is why George Beale and the Hillstone restaurant group is so extremely successful.
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