| rev:text
| - It isn't because of the extremely slow service when there is hardly anyone in the place, or the forgetful server, or the mediocre food and drinks, or the dessert items that they have, don't have, oh yeah, they do have. No, wait, yeah, it is because of all of the above.
We went on a Sunday afternoon for happy hour to have cocktails and appetizers for a friend's birthday. I even made a reservation thinking because it was a new place with such amazing reviews, it might be hard to get a table. I didn't need the reservation because there was barely anyone there. I didn't take it as a bad thing since one could easily think: attentive and expedited service. That is until it took awhile to get anything to drink to start us off. I ordered us a round of waters first, assuming regular tap water. But it was the slick move by our server asking if we wanted sparkling or flat. When I said "regular" he came back with a bottle of Evian carefully splitting it three ways. And because I wasn't really paying attention due to my thirst (yes, we live in the desert), I didn't stop him, I just let him pour. Well played my server salesman. Well played.
Then came the drink menu, which our server was very animated in describing the house drink specials. I can appreciate an animated and affable server indeed as it only increases his/her sales. So I ordered the Mixx Elixer vodka drink served in a cool copper colored pineapple, my mom ordered a mai tai and the birthday girl had a dirty martini. While we waited for our drinks, we perused the happy hour menu and its limited items and chose three different things to order whenever our server came back with our drinks. We ordered the bacon wrapped dates, the bruschetta and the truffle fries. Our server came back a short minute later and stood by our table looking like he had something to say in that, "I forgot what I was going to ask you" face to which he then followed it up by actually saying out loud, "I forgot what I was going to ask you" to us, not to any one of us specifically either. We laughed, mostly at him because it was like, okay dude, you really shouldn't come to work high. Then he asked the birthday girl if she wanted blue cheese stuffed olives with her martini, which she already was sipping. Yeah, sure, bring on the blue cheese stuffed olives.
And why not since those olives became our appetizers as what we ordered came out much later and one plate at a time. The couple seated next to us who came in after us and probably ordered after us got their truffle fries before we saw one plate put down on our table. The bites were just okay and because we didn't really see much of our server after the apps came out, we didn't even entertain ordering another drink. Or at least my mom and I didn't. When he finally decided to show his face, we were plenty done with our apps, sucking on ice from our downed cocktails and there was no more water in our glasses. But the birthday girl ordered another drink. I honestly thought to take her next door to Cheesecake Factory for a birthday treat, but for some reason I decided to ask her if she wanted to order a dessert off their menu. What a production that became.
The server came back with her drink and I mentioned the dessert menu. The birthday girl ordered the chocolate cake with caramel after it was suggested, and my mom and I decided to share the cheesecake. A few minutes later, the server said that they didn't have the cheesecake. Okay fine, then I guess we will share the chocolate cake and caramel, same as the birthday girl. Then he came back and said, they don't have the chocolate cake. Back to square one for all of us. So after a few minutes re-thinking her birthday treat, my friend chose the brown butter tart with fruit or something like that. I was asked if we wanted anything and I replied absolutely not. Then a few minutes after that, a woman, presumably a manager, came out and apologized and announced that they did have the chocolate cake. Did we still want it? Christ! Whatever! Bring my friend whatever she wants and while you're at it, the check too because God only knows how long that would take.
They brought two desserts: the chocolate cake and the brown buttered tart and the bill. They didn't charge us for either dessert. That was the consolation, trying to make it right. I can appreciate that as I don't consider myself a difficult patron. Plus, I used to work in the restaurant business, so I understand a thing or two about customer service. I just don't get how a place with more staff than customers can be lacking in service and knowledge of what's on their menu. Happy hour it wasn't.
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