I went in to Lewis Electronics to have a port installed so I could play music from my iPhone through the stereo. I live about 30-40 minutes away so it's not just around the corner for me. The first time I went in, my appointment was at 9 am. By noon, they still had not begun work on my car. They finally called around 2:30 pm to let me know the job was finished, I picked up my car to find they had installed the wrong piece of equipment. I was told the issue could be fixed but it would have to be the following day because they had no available technicians. So I went back the next day and was told that the piece they needed to install had to be ordered and wouldn't be in until next week. So I drove a half an hour for them to tell me to come back next week. At first I thought about canceling the project all together, but agreed to set up another appointment after being reassured there would be no more problems.
I came back the next week, hopeful that the issue would finally be resolved. My appointment was at 10 am and after waiting three hours (was told it would take an hour and a half), they told me something was wrong with the piece they ordered and they had to order another one but it wouldn't be in until the following day. At this point I was so frustrated and annoyed that I'd wasted so much time going up there that I said forget it, I would like a refund. Thankfully, they refunded my money but it was not worth the time spent traveling back and forth with the project never being finished in the end. I will not be going back.