Was not super impressed with this store. Called on the way over and pressed the button to put in my to-go order of a bagel/cream cheese box. When I spoke with the gal who picked up, it was clear I was going to have to be forceful in order for her to let me; she just kept telling me that I could order it when I got in, so I just hung up. We got there and it was not busy at all - we were the only ones in line. But the gal at the register did not know what this bagel box was. We kept repeating the name off the menu and she still was confused and had to call over a manager. Took abut 10 minutes to finally put the box together and then we were told that they ran out of the regular-size cream cheese tubs although it was only 7:30am.
We also ordered a breakfast sandwich that we ate while we waited for the bagel box. But when we got it, it wasn't cut in half, which they usually are at any type of breakfast place. When I asked if I could get the sandwich cut in half, I was told that they couldn't accept it back over the counter and given a blank stare. I was then offered to use their knife myself, which negates any germ-related reason for not just grabbing my sandwich and cutting it for me.
Overall just a super poor experience - we'll go elsewhere for the rest of the mornings we need group bagels while we are here.