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  • If I could give this pharmacy a big fuck you I would! Sorry inappropriate. My infant daughter was sick and while I was at work I had to have my mom take her to urgent care where they got a prescription for antibiotics. Keep in mind I go to the Walgreens on trop and rainbow once a month for my prescriptions and have never had a problem. My mother goes in to fill the prescription shows my insurance cards kept in the diaper bag for situations such as this and they can't find her profile. Ok understandable because this is the first time my daughter has had a prescription. My mom gives her info to make a profile, the tech (Matt) looks at them and tells my mom he's never seen insurance cards like that and he can't fill it because they look suspicious? I have united health care and there is nothing suspicious about my cards, but let me correct you (Matt) you were looking for my prescription card and that's all you had to say. At this point I have a flustered mother and a sick daughter. He turns them away. My mom calls and has no idea what to do from this point on. I call my Walgreens on trop and rainbow, tell the manager what a douche (Matt) is and she simply makes a profile for my daughter and gets my prescription cards from my profile and pastes them onto my daughters. Done and done so simple. Still at work I call to speak with (Matt) and he lets me know that 1. My mom never had the cards, really then how were they suspicious? I then say no problem I called my Walgreens and got it all taken care of. Matt then let's me know how convenient it was that I was able to do that and why don't we just go there. At this point I had an out of body experience with the sarcasm and fucking dick attitude. I send my mom back in.. tell Matt to run the prescription and viola it works . I have worked in customer service for the last 10 years and it always really just saddens me to experience people in the same industry who are rotten fucks that have nothing better to do but to make other people panic and fret about their already anxiety filled situation. I know calling and speaking with the manager doesn't really do much I find in my area of business yelp is a lot more dependable. I hope the Walgreens manager sees this and corrects the situation. NEVER GO TO THIS LOCATION!
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