I agree with those who feel this is a substandard franchise of a usually good restaurant for the price.
Anine Y, you were right on in your review. I too had the Superbowl Pho, and yes it is lower than substandard, considering it is one of the more expensive menu items. The beef in this soup was tough, the "rare" beef was very thin slices of overcooked hard beef, the chicken breast was cardboardy, the tripe (I usually love tripe) was tough and flavourless, the beef balls were gross, and the oxtail (I love oxtail) was exactly 3 tiny pieces of mostly bone. The broth was boring. Ugh!
Butter chicken was greasy and bland.
Staff are lackadaisical and mostly sitting around eating or playing on a computer or chatting on the phone. I don't think the kitchen staff can be bothered to put out decent food. One star is too much for this place.