My husband and I take our 3 pets there (2 dogs and a cat) I have been treated with nothing but great service and great medical knowledge, I have had appointments with all 4 doctors at varying times some have used text books when explaining issues with my pets but personally I like that. Do you have any idea how much stuff vets have to remember? I would much rather my vet or even my family doctor look something up and be 100% then not be totally sure. I have read the other reviews and think those two people are childish, if you have a problem go to the source and discuss it like adults. Anyways don't let two reviews deter you from taking your beloved family pet there , you will get great service a great price and expert advice.