I found this bakery through the Farmer's Market and fell in l.o.v.e with their Dakota Bread - it has everything I love about sliced bread - dense, tons of seeds, perfectly absorbs butter, and perfectly accompanies any deli meat or PB&J.
I was impressed with their customer service recently. I saw them at the Gilbert Farmer's Market and bought a Gluten-free loaf from the young gal and guy there. I took it home, totally excited to slice it up (it wasn't sliced) and make yummy toast or a sandwich from it. I had recently converted to Rudi's GF bread (find it at Sprouts) which is awesome.. so I was expecting the same experience with this new Great Hearvest GF bread. Turns out, something in their recipe was waaay off. I opened the cellophane wrapped GF loaf and it completely broke apart with a touch of a finger.. it seemed that something didn't bind or keep things together in the mix.
I contacted the owner (I got their business card at the Farmer's Mkt by chance) and very politely told her my experience.. that I was a long time fan.. loved their products..very saddened to have it crumble... She replied to my email and was SO kind and apologetic about the whole thing. She offered me to come in or find them next time at the market to get a refund or exchange it (no need to bring in the bad loaf)... she was going to let her staff know so that I wouldn't have to struggle with an explanation for why I was asking for a swap or refund if she weren't there.
I was impressed with that! I love it when an owner takes care of customers and make sure their product isn't leaving a bad or negative impression.. granted, it's up to you as the consumer to give them the opportunity to fix it (like I did in an email, rather than ranting here on Yelp.. which we all may or may not be guilty off.. errrr.. ).
Anyway, I hope to try their little shop next time.. but so far, this bread company is up there on my list of favorites.