Since the remodel they've gotten slower in the service bays and pushier on the sales floor. I hate waiting outside the service bay with no one in sight. Last week, my appointment was at 1pm, I pulled in at 102, a service tech came to my door at 114. Over 10 minutes before someone even greeted me. If it wasn't free I'd consider going somewhere else.
While I was waiting, I thought I'd browse new cars. I'd been considering a purchase and thought this would be a good opportunity to look. I was outside looking at cars for over 15 min and no one even asked me if I wanted help. It was a bit irritating. I get calls, texts and letters about buying a new car weekly and when I'm actually there, they can't bother greeting me? Ugh.