As a resident of Festival it is very disheartening for us to have such a wonderful community with such a horrible restaurant. When we moved here 3 years ago it was a different story. There is no reason why we couldn't have a nice full service restaurant. You wait to be seated by a hostess and then it takes a long time from there on with the service. Ordering over the phone is not any better. I called in an order tonight spoke with Kim and she fumbled and stumbled taking an easy two dinner meal. Asked her how many wings come with the order nope she didn't know. All staff should know the menu and should be able to answer questions regarding the foods on the menu. Not sure how they stay open. Not very well managed by Troon.