Initial impression: I submitted my odd request through their website, uploading my file. Wayyyyy more clear-cut and easy than staples mess of a website. Within 7 minutes, someone called me back to confirm things, and within another 10 I had my proof via email which was perfect. She also quoted me the cost over the phone. Very reasonable!! I am in anesthesia school, so every precious spare second is spent with my nose in a book, so this was a HUGE time-saver for me. She also stated my project would be ready that night... So just waiting to see if turn-around and quality is in check, then I will amend my review.... Here's hoping!!