After running in to a big Ford F150 my 2005 Honda Accord folded like an accordion, no pun intended. Maybe that is why they call it an Accord. So, I immediately started a claim. My insurance company recommended a body shop for me but I was apprehensive in letting them do body work on my car. Just because of possible back door side deals. I may be a little bit paranoid but the auto body repair and auto parts industry is very shady and you have to make sure that you go to a reputable establishment. As an insurance consumer, you are entitled to go to any body shop that you like. So the quest begins. I asked my friends and consulted the internet but the company I work for offered some deals and discounts with some local businesses. So, I stumbled in to Atlas Auto and Body. I called the place and spoke with one of the owners. His name was Rick and he was very professional over the phone. He was courteous and friendly.
1. I dropped my car off on a Wednesday.
2. picked it up on a Friday
3. I was a wee bit disappointed! ....they forgot to fix my rear number and some of the stuff was not lined up. My front bumper was coming loose after 2 days of driving.
4. I was not happy .......
So, I called the shop back and expressed my concerns. Rick, one of the owners let me know that he would take care of it.
Round 2
They put me in a rental car and I was informed that they would get it all finished in a day.
Finally, I got my car back and I was extremely satisfied, my car looked great. Aside from the the first mess up. I was completely satisfied. Rick apologized for the inconvenience and it was a clear to me that he truly takes pride in his work and I respect that. There were no excuses he took responsibility and he just took care of me. It made feel comfortable that I can trust him with future body work and/or automotive work.
Atlas Auto and Body...you made me unhappy in the beginning but you redeemed yourself by taking care of the customer (me) with no questions asked.