I must say their customer service is one of the best. I appreciated how the nail techs all used my name and were very friendly. I like a clean salon with out any mess or clutter. The salon it self was fresh, clean and Nicely renovated. I like that it was quiet and not busy.
Now here are a few things that may not ever bring me back. While I was getting my mani I purposely watched the other nail techs to see how they cleaned the bowls after use and what they did with the supplies they used. I observed the bowls being rinsed with water and never cleaned and sanitized after use. I watched a bowl not being cleaned at all and a techs placing new clients in the seat with a dirty bowl. This is a no no and completely turned me off. I asked the woman doing my nails why the bowls were not being cleaned and at first she said oh no they clean all the bowls really good after every use and then she said but the salon I used to work at uses plastic which is much Better. I thought to myself as soon as she is done I will never come back.
I really thought I found the perfect salon, low key, clean with excellent customer service. I checked out and my bill was over the average price!! I thought again to myself ok I am paying for service but my mani and pedi was just average nothing special that would explained paying a higher price for a Basic service. What tops it off is my expensive mani and pedi only lasted 3 days on my hand. The polish was chipped and looked like I had them done a week ago. Total waste of my hard earn money! I repainted my nails with a gel polish that has been on 4 days now and looks so amazing.
Like I said nice salon with a friendly staff but over priced for basic service, meaning they didn't do any thing special or more then what other nail salons do and the most important is they seem to not properly clean the bowls after use, which is a serious issue. Not sure about the used supplies I couldn't see what they did with it after use.