Long and shorter. Sat within 5 min by a guy who was clearly pulling in people as they walk by. Greeted within 5 min and drink order taken. 5 min later order taken. After 45 min we ask where is our food, no real answer except "its coming" as she gives us a free order of fries. 10 min after we are told our "food is coming" i speak to a manager who then tells me "there was a printer problem and our order wasnt received by the kitchen, they are making it now and it will be out soon". Now its been over an hour since we ordered and our food finally arrives. Table next to us (mind you seated 10 min after us) was FINISHING thier food as we just began to eat.
The food was ok. Cant expect much from a "grill" type place i guess.
Now to be fair the server did try to apologize and offer remedies to make us somewhat less irritated.
Situation could have been handled so much better tho. First, our server never realized we hadnt gotten our food in 45 min bc she never checked on us. Second, when we did ask about our food she should have been honest regarding the ticket problem instead of telling us the food was coming. (If the food isnt being trayed up to bring out...its NOT coming). Third, the manager and server both knew our whole table was irritated and on the verge of walking out but not once did the manager approach our table to address the issue.
They are located in a cental area of the Aquarium and Butterfly museum so they will probably still get lots of business but i wouldnt recommend it.