The hotel needs a refurbishment and the desk staff could be better. We are Diamond members and there was no recognition of that at the desk. We were not able to have late checkout. Seems as if the staff had no interest in Diamond level loyalty.
The photo is of a chunk torn out of the elevator which is the first thing you see. Then walking to the room there were room service platters that had not been picked up. Drink glasses sitting on the walkway sides. Our room had a chunk out of the bathroom door. The hanger clip on the inside of the door had been put on at an angle. Just sloppy workmanship.