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  • The level of customer service offered at this Fletcher's exceeds that of the other 3 Fletcher's in the Mesa valley. After having called Friday and learned that Fletcher's only excepts walk in oil changes on Saturdays I showed up bright and early at 8AM at my nearest Fletcher's and was told they were already booked. Disappointed, I called the next nearest location...they mentioned they were short staffed and not taking any oil change appointments. At this point it was nearly becoming comical, I called another location in a neighboring city, rejected once again and it is not even 8:30AM yet, I was frustrated to say the least. I had pretty much given up on Fletchers and the possibility of getting an oil change and was about to head over to the nearest Jiffy Lube when a while later my husband mentioned he believed there was another location a little farther but still within the area. Deflated, dissolved and expecting another turn away I called. Nick picked up the phone, mentioned they were in fact booked up as well (which was actually believable at this point as it was late in the afternoon). However, when I mentioned that seemed to be the Fletcher's theme that day he became very concerned, asked me the circumstances and requested that If I was able to come down he would address my car immediately. Shocked and almost expecting that my leg was being pulled I decided to ride the stroke of luck out. It was totally legit, walked in, spoke with nick, handed him my keys and he kindly said "your car will be next." Wow, above and beyond customer service at its absolute finest. All I can say is thank you, this location successfully performed what every other Fletcher's in the valley had horrifically failed at ( no not just a simple oil change ) but the type of customer service that has become a thing of the past. Thank you!
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