This place is brutal. Showed up here on the evening of April 9 to meet a few friends. We ordered three drinks, and it took them over 10 minutes to tell us that they ran out of tapioca. When the drinks were finally prepared, they didn't seal the tops properly and two of the drinks spilled all over us.
After making our way home, all three of us got severe food poisoning. It wasn't anything we ate beforehand; we met at the Chatime separately coming from different dinners. Emailed the Chatime folks, and they were super defensive and insisted that it wasn't their drinks. Overall, the communication was poor and they didn't even try to fix things. Very much a "you're sick, your problem" mentality. Disgusting.