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| - I wanted to give 4 or 5 stars. I really did. The performers were great and the food was quite tasty. BUT I am giving 2 stars for the entertainment quality and the taste of the food. I took away 3 stars because our server failed miserably.
I had been to this show once before as a teenager, with my family. It was fun back then and since then my family and I had gone to two other versions throughout the years. A meal plus cheesy entertainment is great on lazy nights.
Then during 4th of July week this past week, my friends and I decided to have a cheesy night of jousting and eating with our hands.
The website makes it very clear that there are vegan, vegetarian, allergy friendly and gluten free meal options. Woohoo! I would be able to eat everything served to me without worry. We informed the box office chick that I needed gluten free (as advised by the website) and then once our server greeted us, I told him I needed gluten free and he said that it wouldn't be a problem.
Note: The gluten free option basically means they don't give you a biscuit and instead of the pastry for dessert they give you fresh fruit. The tomato soup, cornish hen, broccoli and potatoes are all totally fine.
The soup arrived and was freakin' delicious. I could have drank a gallon of the soup and I would have been a happy camper. I made sure they filled my bowl to the top. Soooo yummy! I even poured a little of my cabernet into it and that just made it even better.
When our actual dinners arrived (via another server person), I was served the same platter of food as everyone else. The biscuit was just chillin' on the plate. Since the biscuit wasn't touching the other food, I simply gave it to my friend and figured it was a slight oversight. I devoured my hen, potatoes and broccoli as the show progressed and it was still very enjoyable at this point.
Then dessert was served (again by a rando helper server). Again, I was served the same thing as everyone else. A pastry. Not fresh fruit. When our server FINALLY made an appearance, I asked him if I could have "the gluten free dessert... the fresh fruit... I can't eat this." He nodded and ran off. When he returned, he returned with ANOTHER DINNER. A whole freakin' dinner plate but this time without the biscuit. He laid it down and then ran away again.
Now, had he brought me a dinner with a biscuit I would have assumed he didn't hear me when I said gluten free (despite this being the third time I had mentioned it) and would have asked for the gluten free dessert again. But he OBVIOUSLY heard the gluten free part and/or remembered that's what I needed. The lack of biscuit on my second dinner plate proved this.
We all laughed about the fail and I sat there debating whether to go look for him or to just give up and assume he had no clue what the gluten free dessert actually was. Also, I was trying to enjoy the show so I didn't really want to get up and go looking for fruit. So instead, I ate more cornish hen and more potatoes because it was there and I knew that if I didn't eat any of it then that bird was killed in vain since they would have to toss it. Plus, it was really good the first time around so I figured why not.
Let me say this... if there hadn't been a gluten free menu option and it wasn't made so very clear on the website that gluten free was an option, I wouldn't have cared about any of this. I would have treated it like any other restaurant and ordered the normal food with my best judgements about what it contained and I would have just planned on skipping dessert.
But if a restaurant is going to make a point of offering options for those with dietary restrictions then they need to make sure their servers are trained better and more knowledgeable.
Thank god I'm not a vegetarian or vegan. Can you imagine what would have happened if they plopped a dead bird in front of a vegan who was expecting an eggplant based meal? Haha.
Side note to those who think any of the performers are hot: The guys and gals that perform ALSO do the photo booth thing at the front of the hotel when they aren't working at the show... so there's that.
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