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| - If I were giving stars based solely on the variety, selection and quality of the food, Tandoori Flame would get 5 stars. Two thumbs up to the kitchen staff; every time I've eaten here the food has tasted fantastic, and considering the enormous buffet selection they offer, that's impressive. And although I've never tried any of the cocktails, their cocktail menu offers a long list of creative, tantalizing-sounding beverages. Apart from that, there is a lot of room for improvement at this restaurant, and it's all in the details. Management, I hope you read this because with some minor fixes and more attention to detail you could have a fantastic, 5-star establishment. Here's what needs to be changed:
- your entrance is beautiful with all the hanging potted plants, but you need to take the price tags off the plants. That looks tacky.
- when your staff cleans a table, make sure they do a thorough job. For example, the table the hostess guided me to had crumbs all over the booth seat which I had to clean off myself.
- hire more staff or encourage your waiters to move faster so they don't leave clientele sitting waiting to order a drink for several minutes.
- When your waiters serve a drink, they should make sure the glass is clean. In my case, the waiter brought me a cup of masala chai which had chai dripping all over the side of the class. Sloppy. (It tasted good though.)
- Have sugar available at all the tables; don't make your customers have to ask for it.
- The hand drier in the women's washroom is broken. Either fix it or provide paper towels.
- And most importantly - this is what irks me the most - your restaurant has wifi, yet you refuse to offer the code to customers. That's just plain rude. I don't know what your reasoning behind this is, but to do so is ridiculous in this day and age and makes it pretty obvious that your primary goal is not customer satisfaction.
I sincerely hope Tandoori Flame implements these changes because I would love to see it thrive and stay around for a long time.
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