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| - Great, great, great service. Again, two more dogs were dumped at my school. I helped them find homes. Part of the whole adoption and rescue included a visit here. I wish I knew about it for my cats. It is very cheap compared to the plan I got with Petsmart. It is a five star service for sure. They do great things and even have a Feral cat program. God Bless them. Please, someone help them to open more clinics.
As much as I hate to do this since Az is just awful as far as animal welfare goes, I am knocking off a star. I am doing this as a heads up to folks who want to use the service because of a very rude staff member and a very disorganized check in procedure. Just be flexible if you chose their services. Perhaps bring another person to help you?
The place has an assembly line check in so do not expect fancy Vet customer service. You get what you pay for. In my case I was not paying. I was just helping out and dropping off the dogs. I kept telling the woman at intake this and she kept arguing with me. This proved to be very stressful for me and the dogs. I left the place extremely upset. The dogs were very scared. They had been through a lot these last two weeks.
I was especially annoyed at the way one of the intake clerks was treating me. She was snappy and rude with me. I noticed she treated a few other patrons the same way. I think the check in process is stressful, disorganized, and unclear. Maybe a sign to tell you how to do it? I had no idea what to do. When I returned the paperwork on the counter the woman literally tore my head off, threw it back at me and said, "get back in line." I was so confused. Usually one hands in paperwork at a medical clinic and then gets called back up in turn. Also, there really was not a line to get back into. Maybe they should do a ticket number thing like at the Deli?
The intake room is way too small for the volume. Lots of pets peeing, smelly, and loud barking craziness. There was nowhere to sit. I had to fill out the paperwork standing up with two dogs tugging on a leash, jumping on my legs, and hiding behind me twisting the leash around me, scared to death. The intake worker kept telling me to move away from the counter but there was nowhere else to go. Those dog's butts were not budging from their hiding area. Poor babies were very stressed out, so was I.
A few patrons were yelling at the intake workers for not having them down for their verified appointments too. I wanted to video tape the scene it was sooooooooooo crazy. It sure was a zoo both literally and figuratively. lol. When you have scared animals it can be very aggravating. The intake worker could have been much nicer.
However, all of the other staff members were very helpful, especially the Techs. I also liked the woman who was walking around helping people. Karma dictated that she appeared after I already checked in and was on my way out.
Anyway, it is a great service for sure just be open minded. Be prepared to be a bit aggravated for your reduced cost services. I could have given them 5 stars but they need to improve their check in services. They also should educate staff surrounding sensitivity.
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