We went for my husbands birthday and man this place was incredible when you walk in. It looked like we were in a tropical urban location. Bright and smelt great. They had a huge area for products and the receptionist was just so sweet. After we checked in we were taken to a waiting room that had candy cookies and water. The seating area was so peaceful and zen. Your massage therapist will come in and greet you to take you into the couples room. They ask if you need to use the bathroom and explain what they would like you to do. The room heats a tad bit cooler when your on the table but they do have warming options! Our therapists were great!!!!!! We would go back in a heartbeat. They also mentioned they have better deals on weekdays which I think we will look into!