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  • I have been a customer for so many years. I started going to this branch recently because of its location in the parking lot with Sprouts and Michaels. This particular branch is so hit or miss. Sometimes they can whip through a line of twenty or more people within minutes. Yesterday, I waited about 35 minutes to get to the teller and my transaction took between 3-5 minutes. Part of the problem is just under staffing at lunch time. I went on a Friday before and the line was to the door, but because there were several tellers working, it went by so quickly. I went by at lunch yesterday and, well, there were two tellers working the line the entire time I was there until right before my turn came up. I do not recommend in branch banking unless absolutely necessary. In my case, I had to get a certified check, so I could not do it through the ATM. However, several people were coming in with transactions that could easily be done via machine. I am a Premier customer at B of A and was even a teller at B of A when I was 17. I really do prefer them over large banks. That said, B of A Arizona has some of the most inconsistencies between branches I have ever seen. The Foothills location is much more pleasant and there is rarely a wait. In Chicagoland, B of A is so amazing. I even knew a busy mother who would regularly get paperwork delivered out to her car for her to sign it so she did not have to bring all her children into the bank in the Winter. Customer service is so important in every industry, but in banking it should be more so due to all the choices we have. I have accounts at several banks and I will be moving most of my accounts from B of A shortly due to the inconsistent service. If you must continue to bank here, you may want to avoid coming to this location at lunch, on Fridays and at any time you see a line to the door!
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