I have been here a few times and every time has been less than impressed with both the service and the food. Most recently, I went here on a Sunday for brunch with my family. The chicken sandwich I ordered was awful. The chicken was undercooked. Despite "looking" cooked on the outside, I could tell by the texture that it was not fully cooked - it totally grossed me out and I couldn't eat it. I told the server about it, and he looked at me like he didn't believe me and made some comment that it was cooked on a flat top. He walked away with my plate in hand, and never returned to ask if I would like anything else or to even refill my empty iced tea. I just sat there for 25 minutes while my party ate their food.
I never send food back, but uncooked chicken is a deal breaker for me. I understand busy kitchens, and sometimes the chef misjudges how well cooked the chicken may be. We all make mistakes. But there is no reason to mistreat the customer, especially in this situation. The fact that the server proceeded to ignore me completely while I sat there watching the rest of my party eat their food was just rude. Sure, the server took my meal off the bill, but the fact that I was treated so poorly made an impression that no "credit" could make up for. I will never go back to OPH and highly recommend anyone considering a trip there consider other options.