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  • Let's put the food aside here for a moment. Let's talk about customer service for a moment. Earlier this week, I had the misfortune of dining at the Waterfront P.F. Changs. It was bitter cold outside. Their food is usually good, so my husband and I ducked in to get a bite before we went to the movies. We were seated and we quickly ordered because we wanted to make our show time. I didn't notice it at first, but I soon realized that it was cold in the restaurant. I asked about the heat and I was told that there was no heat - that it had broken earlier that day. I asked our server why they hadn't mentioned this when we came in. Well, I already know the answer to that - we would have turned around a gone somewhere else. Then the manager came over and apologized. I mentioned to him that it might have been nice to be warned about the heat (as I sat there in my coat). He seemed to agree with me, but still allowed at least another 20 people enter the restaurant without saying a word to them. Not one word. Oh, he did offer me some dessert. That's what they usually do when someone has f**ked up. In this case it didn't matter. I quickly ate and left to make my movie. This is the second bad experience I've had at this particular location. Last time I was there, the floor was pretty dirty which always makes me nervous. What does the kitchen look like? I'm not against P.F. Chang's because it is a chain I have gone to in other states and have always liked the food. This location needs to get their act together.
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