Beware and do not rent from this company. Budget is trying to charge me $272 for a bald tire that blew out. Roadside service said this and one other tire was disintegrating and unsafe to drive on.
Budget is actually trying to hold me responsible for this wear and tear item caused by their irresponsible maintenance of the vehicle. They expect me to pay for an existing item that occurred over thousands of miles which I did not cause.
My bank is reversing the charges and said Budget has no right to charge me. Budget states they will continue to aggressively pursue collection on it.
It is interesting to note that Budget Rent A Car has an F rating with the Better Business Bureau, and this rating is reflective of world wide corporate owned rental locations.
Per BBB, Budget has failed to resolve underlying cause(s) of a pattern of complaints.
Due to the volume of complaints against this business, BBB reviewed the complaints and discerned a clear pattern to the allegations. The pattern regards the following:
1) The bulk of complaints received by BBB center around confusion with the terms of the contract. Specifically:
- Consumer is rushed through the contract signing screens.
- Business representative doesn't explain explicitly what the fees or charges are for OR doesn't explain that some of the fees/charges are optional.
- "Optional" insurance is misrepresented as required.
- Consumer have to "hunt" to find information on the website, such as cancellation fees and stipulations.
2) Consumers allege confusion regarding the toll systems add the charges and fees associated with tolls, including exorbitant "admin fees"; business representatives do not adequately explain the toll pass options.
3) Consumers allege difficulty speaking with a representative; calls are not returned; representatives are unhelpful and/or rude.
On June 22, 2016, and July 7, 2016 BBB brought these concerns to the company's attention and asked the company to address the matter as well as provide steps it is actively taking or plan to incorporate in order to prevent future complaints concerning these issues.