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| - I got JS's name from a local paper that is delivered in the mail. I called & left a message as he didn't answer directly (he never answered any of the times I called). I told him where I live (in the same ZIP code area as it turns out) & he claimed some familiarity with the development. Apparently he's quite the environmentalist as he did not want to drive "all the way" to my house to provide an estimate as he said he wanted to "save some pollution". I was OK with that & he suggested I take photos of the windows & text them to a different number he provided. I agreed. I sent a picture of the window I have five of + provided measurements, and for the single larger bay window in front of the house. I also mentioned I have a typical storm door to clean that I did not provide a photo of. He got back to me with a $55 + tax estimate to which I agreed for exterior & interior washing. We set a date/time. He also made a strong point that I should NOT mention to his workers the service price & if I paid them, to place either cash or a check in a sealed envelope. This sounded peculiar to me so I told him to bill me afterward.
On the service day the crew was about 20 minutes late, which wasn't terrible as traffic can be un-predictable. The guys were courteous & did a nice job. Since it's a relatively small house with smallish windows, they were done in less than 30 minutes. Of the exterior of the windows, only the top half can be washed due to un-removable screens, which I had never told JS about in advance, so a bit less time was needed than if the entire exterior of each window could have been washed. About a week later I got a bill in the mail & to my surprise it was $65, not the $55 we had agreed to. So I called his main number & left a message (as he never answers). After a few more days, I called the cell number since he never answered my initial voice message. He also didn't answer his cell phone, nor dd he call back or text me. So I paid the $65 as per the bill. I included a written note with my fee to ask for an explanation, to which he never replied.
As for the price difference - I'm not about to go bankrupt over $10. And it may have been an honest mistake on the bill. which I can understand, but I can't understand NOT getting back to me after I made every reasonable attempt to make contact about the discrepancy. I don't appreciate being ignored, especially by an entity I've done business with. Then, just a few weeks ago he called me about a spring cleaning. When I mentioned the billing issue from last fall, he had no clue about any of it, or so he said & wanted to move on as though it didn't happen. Suggestion - - if you do decide to hire him, be sure to have him go to your house or business & provide a written estimate, otherwise, you may end up being billed more than you verbally agreed to, as I was The window cleaning itself was fine; it was every other aspect of the transaction that wasn't.
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