I didn't realize a latte took 10 minutes to make and still come out cold.. Hm? Tried to get the girls attention from drive thru window and she just waived back at me. Not quite sure this place grasps customer satisfaction.. This place has a lost a regular customer (if they even have any) in me.. I demanded my $$ back asap did not want to wait another second!!! Other than that I Love the croissants but not this place! Will drive out of my way now to get a better experience next time!