I have been with MACU for twelve years. My experience with my banking and home mortgage was positive and they have always treated me well. That was when I was dealing with the Utah branches. I can't say the same about this branch. We applied for an auto loan and were told everything was all set: we just needed to stop by and sign for the check.
We showed up and waited nearly two hours--and just past closing time!-- for someone to help us. Apparently there was only one person who could help us and the tellers told us we would have to wait. So wait we did. And wait. And wait. Yep, still more waiting. No one ever came back to us during all the waiting to provide any sort of update or timeline. We just waited awkwardly as more and more time passed. Eventually we waited everyone out and were able to finally get our check after the branch was closed. Frustrating experience and in no hurry to return.