I've been to this store several times and have always enjoyed their collection and picking out gifts for family and friends. They've never been exactly friendly, but at least polite.
Tonight I went in with my husband to do so some Christmas shopping and was promptly greeted with "Hi, we close at 8pm tonight."
Now I've worked in retail quite a bit in years past and fully understand the frustration of customers staying well past close when you're ready to go home, however, to greet your customer this way as they walk in the door is beyond rude and unprofessional. I felt awkward just for being there. We immediately turned around and left.
They just lost a customer of 4 years.