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  • Review synopsis: Don't buy a home that is managed by the HOA Associated Community Management or Crimson Heights Association; they will make your living situation a nightmare! Absolutely the worst company I have ever dealt with! Poor customer service typically doesn't bother me; I can just shrug it off and move on. However, dealing with Associated Community Management is a completely different story. The specific association my home is in, is called Crimson Heights Association, which is ran by ACM. So here's the story: I bought my house in 2009 and everything was fine, then I started getting letters saying that I was receiving fines from a violation that the previous owner had!! Then I kept on getting more and more violations, which meant more and more fines. I would correct one violation (such as weeds or a dead plant) then wait months until it was cleared from my account, all the while collecting more fines. Then in 2012 we decided to short sell our house because it was way underwater and we were moving out of Las Vegas. By that time, the fines totaled $2,500, yes, I said $2,500!! Completely ridiculous. I emailed them in February of 2012 asking how to get the $2,500 removed from my account. They said to correct all of the violations currently on my account then they would have the board remove the fines. So I corrected the violations and emailed them shortly there after. What ensued was a complete nightmare. They didn't remove the fines, instead, they just kept on giving me more violations. I would correct one then they would give me another one. I kept on asking them to remove the fines, but they never dead. Audra Collins just kept on saying that the board would look at and she would let me know when they do it. One time I sent a picture to prove that I removed the playground from the previous owner that was in the back yard, then they responded to me by saying that I needed to add rocks to my backyard because it wasn't nice enough! It is currently April 2013, 1 year and 2 months later, and I am still trying to get them to remove the fines. There is an email chain of 28 email that keeps getting longer because I keep on asking when the fines are going to be removed. All I get are responses saying they will let me know, but they never let me know! Arrggggggg!
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