I can Honestly say I don't like United. I picked it because the flight was cheap and I needed a last min ticket, but honestly I wish I would have drove. The staff was very rude, on and off the flight the check in lady argued with a family for about 15 mins about carry on luggage and then threatened them saying their bags won't make it on the come back flight. On board, the staff was just as rude, as soon as they handed out drinks they were grabbing cups out of people's hands before customers were even finish.
Here's the worse part, I checked a bag for 25$ at that brand new came off the flight and the bag looked like it was 20 years old, ripped, dented in the side, and pull handle no longer works. I couldn't stay directly after the flight but went back the same day and was told nothing can be done even though I went back the same day. I will be calling corporate head quarters. If I can avoid united Airlines I definitely will be doing that from now on