I was just getting ready ready to review Scent From Above when I read Rachel's review. Wow. Considering they had no electricity and did what was on the list I think you may be a little harsh. I have used Scent From Above for about three years. I am a flooring contractor and she cleans the mess we sometimes leave. I have never had a complaint either on my end or my clients. Her crews are personable and efficient and i have always felt that I was treated fairly. In my business we tell the client that labor prices are an estimate. We try to be fair but don't always know what we are getting into. Sometimes it just takes a little longer. Remember, you get what you pay for...at best.
Just curious; since they were to be more money than your last person, why didn't you use them?
Oh and my recent experience? We installed wall brick and forgot to use grout release. What a mess...for two hours. That is how long it took for Scent From Above to drive over and clean my wall. Outcome? Payday from client and a hug from me.