Great experience. I really thought the process would be a huge pain. Quite the opposite. I took my car in after it was hit in a parking garage. I filled out a 1/2 page form, got my rental car & off I went. All in about 10 minutes. My car was ready in two days. Same speedy process with getting my car post auto body repair. It's like they cater to people with very little patience - like me. They even washed and vacuumed my car.
The front desk staff could use a pep talk - hence the 4 star rating.