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  • Normally I'm just 'content' with the service here, but today was whole other story. So some background, I only come here because my mom does. When I FIRST started coming here for haircuts I used to LOVE the person I came to - NEVER any complaints always left with my hair better than how I imagined it. Since he's left (& idk where to find him) I've had a few not so great services but honestly I keep coming because I KNOW this place and I'm afraid to go anywhere new (so if you have a great stylist let me know). Today was a major disappointment because I had called and scheduled an appointment for a hair color at 10:30, the rep called me back at 10:10 (I was already on my way) & said there was a 'scheduling conflict' & needed me to come in at 11:30. So I came in at like 10:55 since I was on my way anyway and waited till 11:55 before the stylist I was scheduled with came in, settled in and called me back! If this was the ONLY thing I had to do today maybe I wouldn't mind but I kind of had a tight schedule & even left WAY more leeway for my hair and it got all used up and then some! Anyway, when she called me back & we got to talking about what I wanted she seemed annoyed (it was kind of a big job). She told me we'd do some test strands to see what my hair lifts and would check on me in 15 min... I'm still in the chair as of now, waiting, & it's been about 25 minutes... I'm gradually growing annoyed! I honestly wish I would have just left & took the time to research & go elsewhere.... Ok so now she came back to me and checked the test strands... Didn't really say anything. Put me under the dryer, said "ok a few more minutes" & walked away. She's walking around like she doesn't want to be here. She may have not had a good morning but now I haven't had a good morning. I don't like her mood. This is my fault though for returning somewhere that I haven't really been fully satisfied with for a while, grrrr. I try to give 2nd chances and each person the benefit of the doubt but I feel like its the 22nd chance and each person isn't any better than the previous! Needless to say this will be my last time here. Lesson learned.
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