We live in Surprise and it's a poke to get there so we called roughly around 10:25 p.m. on our way there and were told that online/phone ordering stops at 10:30. Order had a full rack of ribs in it so the point of calling was to have them started since they take a while to cook. Person that answered said no, she wouldn't take order, asked for mgr. and he said o.k. Great! Got there and completed/ordered the rest of our order. Arrived home and the ribs were BURNT. I have pictures. What's ridiculous is the cost of said ribs and the fact that we called ahead so as to not be the people that come in 10 minutes to close and order something that takes a while to cook.
Ribs were burnt and black, no extra bbq sauce given when it always is, and the cole slaw was half full.
Doubt we will ever be back which is unfortunate since were life long fans of Portillos being from the Chicago area.