I don't think I'd give any Service Ontario place any more than 3 stars lol. I just don't like going there and waiting.
With regards to this place, I feel sorry for the workers. They're stuck in a small room, no windows, it's so depressing. I think they're efficient enough, it'll be good to have more chairs to sit in.
I've been here a few times and the past 2 Saturday mornings, I noticed 11am is a good time. I went for 10 and the line was overflowing. By 11, the line was practically gone.
Meh, this place is alright.