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| - I suppose I should have done a review when I was happy with this company. That I would be changing it now so drastically would add power to the review.
My wife and I used to be very pleased with Helzberg Diamonds. I bought my wife's engagement and wedding bands there. And, I continued to shop there after we were married for various gifts. We have spent several thousand dollars with them over the last 3 years.
I bought my wife a tennis bracelet for Christmas 2015. In the 9 months that followed, it was in for repairs no less than 6 times, maybe as many as 8. (I'd have to check our receipts and, frankly, I'm too lazy to do that right now) At the 9 month mark, after all the hassles, they allowed us to exchange it. We bought a much more expensive bracelet because they were kind enough to give us full credit. The positive note is that we've had no trouble with the new bracelet.
But, let's talk about that Wedding & Engagement set. Three weeks ago, my wife noticed a diamond had fallen out. We took it in for repair (we always get the care package - I can't recommend that strongly enough if you buy from this company). They had the ring for two weeks to do the repair. We picked it up on a Sunday night. Monday evening, my wife noticed that the replacement stone in the SAME location was missing again. My wife works in an office, it's not like she's doing construction or some other line of work where you'd expect that. We immediately jumped in the car and took the ring in again. They finally call today to give me an estimate for the repair, after already having the ring for over a week. Did I mention the Care Package? So we got that straightened out and I explained my frustration to the young lady that drew the short straw to call me. She was very apologetic (not that I was blaming her} but she certainly understood our frustration. She said she would ask the manager to call me. (I won't post his name here) He did call me. However, he seemed very indifferent to our concerns and simply told me what they were going to do with the ring and made it sound like they did us a favor with the bracelet. To me, that's poor customer service. I am not looking for free merchandise or a discount on anything. We pay for what we buy. What I wanted was for him to understand that the workmanship on their product and the repairs by their repair person/company, in our experience, was shoddy to say the least. There was no ownership taken. He didn't even care that my wife will have been without her ring for four weeks by the time we get it back.
I find that very disappointing. When we buy jewelry from a experienced jeweler, we expect and demand quality. Sadly, this company doesn't seem to have it any more.
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