I always go to this location due to it being close to my home. My partner and I spend around $400 a month at this particular grocery store.
That was until last month when I was standing in line at the cake counter. I waited and waited while the man behind the counter served 3 or 4 different people. Then when it was my turn, he looked at me and left. 2 minutes later I see him putting returns back on the shelves. Furious I ask for a manager who doesn't seem to care about the situation. To the point where he doesn't even apologize.
I'll put up with the high prices at this location because they are clean and have pretty well everything.
However I won't put up with less then poor customer service and poor management. $400 a month lost and counting. A simple sorry would have kept me as a customer.