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  • Like the previous review I waited with my nephew for help picking out a tennis racquet. The owner sat at his computer never once acknowledging us. I went over to him and quite bluntly told him no one was helping. He did get up and was helpful. But when I went back to pick up the racquet today he was rude and unapologetic for a mix up and insinuated it was my fault because he wife never makes mistakes. I never said she did. He offered no apology and made no effort to appease me. He just stood there cold face while I tried to explain what happen and that my nephew is visiting from out of town... I was so angry I almost stormed back into the store and demanded my money back but I couldn't do that and disappoint my nephew. I work for a company with stellar customer service. I enjoy providing good service and making people happy. And yes I have high standards as a result. But this guy has horrible customer service skills and etiquette. Perhaps he's been running the shop too long and is well past bitterness and simply resents customers now.
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