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  • My experience with Legacy Air wouldn't seem like it would warrant a four star review initially, but I will be using them in the future and trust the ownership to make things right. I called Legacy Air due to an outstanding recommendation for Mario from a close friend. My issue was that Nick came out to make the service call. I wasn't satisfied with his level of detail on what needed to be fixed immediately vs. long term improvements. We had to negotiate down to get a good deal on what needed to be done immediately to get it working again. He forgot to call and have someone book the job, so I had to call back to get my preferred time. After the job was complete, he ended up leaving the on/off switch out of the condenser. This caused a very horrible night for me with the house at 90 degrees and me in the attic with a temperature sensor looking for the problem. I didn't discover the condenser switch until the next morning when it was light outside. The owner called and came out to review what happened. During the previous night, I uncovered a major hole in my ducting was covered up with refuse that wasn't taken out from the job. It only took me a couple minutes to uncover this while looking around the attic, so how the technician didn't see it and managed to leave a large pile of old ducting directly on top of it, I am not sure . . . . The owner ended up refunding the entire cost of the job. He was very concerned that I left feeling satisfied. I can honestly say that I am satisfied and will plan to have the rest of the system refurbished during the slow season using Legacy Air. I will recommend them because I know that they take care of their clients and feel confident that this won't happen again.
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