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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-02-09 00:00:00 (xsd:dateTime)
itemReviewed	Freed's Bakery
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	My family has been coming to Freed's for years! Almost every year my parents would order my birthday cake from Freed's. Now I have my own kids and I have ordered my daughter's first 3 cakes from Freed's but this time around my experience has been less than satisfactory. My cake order was placed 12 days before I needed it on February 4. When I went in I wanted a Snow White themed cake, I had pictures of the cake I wanted, it was a dark blue fondant cake with yellow crowns and a red ribbon. On top I wanted a red fondant apple. From the very beginning the bad customer service began. The lady taking the order told me they could not make the red apple I wanted because they were much too busy with their tv show and did not have anyone who could do it. Afterwards I was told that my fondant crowns alone would be $65, that was more than the cost of the cake. I decided to opt out of the crowns and just get the cake covered in blue fondant with the red bow and top it with Snow White and the seven dwarfs toys that I had. Cake was paid for when the order was placed $97. On the day before I had to pick up the cake I received a call reminding me that I had to drop off the toys, I told the lady I spoke to that I would be in before 6pm to drop them off. I arrived at 5:20 pm and proceeded to the counter where I was greeted and told to step into the office that I would be help there. Before going in, I saw my cake on the display case. It looked very plain without the crowns that I originally wanted. When I went into the office the lady in the center of the room in the back right in front of their cake samples asked me if I needed something. I told her I was there to drop off toys for my cake. She asked me my name and looked up my information, I told her I had seen my cake and that it looked very plain that I would like to add yellow fondant crowns that I didn't care if I had to pay extra since it was a last minute job. Her response to me was "we have no one here for the rest of the weekend that can do that job but don't worry we will make your cake look nice with your toys." I wasn't very happy with her reply but I said ok thank you. I told her I would be in to pick up my cake at 9am to which she replied that my pick up time was 9:30am and that I could not pick up earlier. That made me upset because my cake was already ready but once again I said thank you and that was that. The next day I was running late so my parents were going to pick up the cake. It was 10:30am Sunday February 4 when they went to pick up the cake and to make matters worse the toys were not on the cake and the lady that had "helped" me the day before never turned in the toys or made any notes about me dropping off the toys. My parents called me and informed me of what was going on, I spoke to the manager and she asked me for the description of the lady who helped me. Once I gave it to her she said she would make sure everything was taken care of but by this time my parents were already late to their grand daughters birthday. My parents called me back and told me that Freed's would add the fondant crowns I wanted no charge but the cake wouldn't be ready for another 25 minutes. Freed's had the cake delivered to the site of our celebration to make up for the lack of customer service. At the end of the day the cake turned out beautiful but Freed's customer service has gone down the drain. They really tried to make up for the mistake of their staff member but without criticism nothing will really change. There is no appreciation for loyal customers. The lack of customer service is appalling, and their excuse for lack of services because of their new show is not acceptable. I probably will be back because I am a loyal customer but these problems need to be addressed.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Alejandra

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