I gave been coming to this Paradise Bakery and Cafe on and off for 6 years since we moved to Phoenix. We moved from Dallas where impeccable service is essential to survive in the restaurant business. I came in to order a espresso drink and oatmeal. No attempt to start making the coffee while there is no one else at the counter or a line. I sit down to wait for the coffee and oatmeal. 10 minutes later the oatmeal comes and no coffee. I have to ask someone to check on the coffee. 15 min later the coffee comes! And the cafe mocha was horrible!
This place used to be ok, but in the last 2 years the service is pitiful. A similar incident happened several months ago and I swore I would stop coming, but I had to use the last of a gift card. Never again. All my friends have also stopped coming because of the slow and poor service. Too bad, because PB&C in Dallas is awesome. Gives the company a bad reputation.