Just had the best experience at this bike shop. I wanted to get my pedals changed out. I called and spoke with Jeff who informed me it was only 5 dollars. Would be happy to help. I certainly didn't get 5 dollar service when I arrived.
I'm new to road biking and apparently there are some basic things you need to know. Jan (mechanic) helped me. Talked me through on everything he was doing but didn't stop there. He there put air in my tires. Checked my gears. Checked my brakes. Fixed the position of my seat and handle bars.. and also had me ride on my bike to see if everything was positioned properly before sending me on my way.
That is what sets you apart from your competitors. Knowledgable people with Great customer service. Thank you so much!