I've come here a few times and had a great experience when I've sat inside. However, yesterday my friend and I sat outside and got unlimited French toast and tots. When they came out with my food they didn't bring tots so I reminded them I ordered them. They didn't come out for another 15 minutes and when I got them they were cold. We were also not offered more French toast and waited another 20 minutes before I had to go back inside to ask for another plate. They said they forgot about us. 15 minutes goes by and I assume she forgot to put the order in or something because it was a ridiculous wait. Finally after 20 minutes she came outside with French toast and we weren't even hungry anymore. Waited another 10 minutes to see if she would check up on us to offer us a to go box and no one ever came out. Really disappointed in the service. I tipped really well and had the worst service ever. If you want good service go sit inside. If you want to be forgotten then go outside.