As my original review stated, it's really devastating when someone has to change aestheticians. And for me, it was extra devastating to find out both Kim and Lacy are no longer here. I was not told explicitly by the remaining staff here that my preferred and usual waxperts were no longer here when I tried to schedule/reschedule appts (found out via Yelp), which I'm really disappointed in, because I usually do a ton of services at once and would have been really upset if I had to do those all with a stranger with no notice.
So I'm changing my rating to a 2 stars because the description fits "Meh. I've experienced better"-- the business is still there, but it's really the wonderful services of Lacy and Kim that got me devoted to Wax Bar and kept me coming back. Lacy was a magician with eyebrows and got me through my brow rehab. I tried to test the waters with a new person there, but the underarm wax was very unpleasant, not as thorough and slow moving, which is not what I'm used to at all (and not something I want to experience for any other waxing services). I have a few waxes left on the wax pass I bought here, but I'll be leaving them unused and moving on.