First off I love the food, it's always tasty and just as I ordered. And the coffee - delicious, never burned. My only issue with Lux is the staff. Don't get me wrong, I have yet to walk into Lux when they are not busy. How ever, what happened to service with a smile? I always feel rushed once I get to the register to give my order and they generally have a crappy attitude. It's hard enough to find a place to sit so make it easier for me to go back by being nicer!